Return Policy

You have the right to return the products you bought without the obligation to inform the reason why you want the products returned (unless it is a change in size), within fifteen (15) days from the date you receive them.

Returns are accepted if only:

  1. The product has not been used beyond testing.
  2. Product labels have not been removed or damaged.
  3. There are all the accessories of the product such as the box, any manuals that come with it and the purchase receipt (they are sent back with the product).
  4. If the product is accompanied by a gift it should also be returned.
  5. The products are sent by courier, at the recipient's expense. In case of shipment with a different courier company, the costs are borne by the sender.
  6. When sending your new products after the change, you will be charged € 4, regardless of the difference that will result from the changes.
  7. If you want a refund, then note in the Return Voucher (included in each package) the following: 1. your account number (IBAN) 2. the bank 3. the name of the beneficiary 4. the number of your order. The amount will be returned to your account within 15 calendar days from the day of receipt of the parcel back to our store. In case of electronic payments, the amount will be returned to your card according to the above procedure. For each case of refund, except for defective products, you will be charged with the shipping costs 4 € (deducted from the total amount of the refund).
  8. Return of products that are considered defective and are in their original condition, with their original packaging and the initial markings on the products are sent again free of charge (there is no charge 4 €). Only products that are unsuitable to be used for their intended purpose are considered defective and in no case the products that deviate from the photos posted on our website due to expected differences in their download and posting. In any case where a defect is found, the recipient / customer has the opportunity to contact the online store via e-mail at info@kitolab.gr. If a product is declared defective by the recipient / customer, we expressly reserve the right for us to diagnose the product as defective after inspection by our competent officials.
  9. Please make sure the packaging of the shipment is secure so as to avoid any damage during transport. Return with damaged original packaging due to negligence of the customer / sender or notes with pen / marker, will not be accepted!

We inform you that Kitolab is not responsible in case of loss or damage of the product during the return / shipment. For any cancellation of an order (in whole or in part) you must send an e-mail to info@kitolab.gr.

The above terms refer to purchases made through our online store and in no case apply to the physical Kitolab store.
For additional information you can call for information the Service Department at 2341 251 033, Monday to Friday 10: 00-13: 00 or at e-mail info@kitolab.gr.